Fulfillment Policies

Thank you for your support and interest in Joy Lantz: Transforming Oral Health

Please review these policies very carefully.  By purchasing our products and/or services, you are agreeing to these and are expressing that you have been given reasonable access to review these terms prior to your purchase. These terms are binding as of the date you purchase or access our products and/or services. 

General Purpose. These Terms are between you (“Purchaser,” “you,” “your”) and Joy Lantz (“Company,” “we,” “us,” “our”) for the purpose of purchasing or otherwise obtaining digital products and/or services (our “Products”) whether through the Company’s website at www.joylantz.com, or any related domains or subdomains (the “Website”), or in person. The Company and the Purchaser will collectively be referred to as “Parties,” and each individually as a “Party.”

By clicking “Add to Cart,” “Become a Member,” “Buy Now,” or any other phrase on the purchase button, submitting a payment electronically or in-person, or otherwise subscribing through the Website, you are agreeing to adhere to and be bound by following terms and conditions ( the "Terms"):

Return Policy. Due to the nature of digital products and services being immediately accessible upon purchase, after you agree to these Terms, we do not allow for returns or refunds under any circumstances. In addition, no modifications to your purchase will be granted once your purchase is made. Thank you for understanding.

Digital Course, Subscriptions + Membership Subscription Cancellations. When you purchase any Products on an ongoing course or subscription basis (for example: weekly, monthly, quarterly, or annually), you are authorizing the Company to process incurred and recurring Fees until the subscription is terminated and all outstanding fees have been paid in full. You must keep a valid Authorized Payment Method on file with the Company.  Recurring payments are billed either monthly or quarterly, depending on the offer details as stated on the Website.  If we are unable to successfully process a payment of the Fees using your Authorized Payment Method, we will make a second attempt to process payment 2 days later, then we will make a final attempt 2 days following the second attempt if it is unsuccessful. If the final attempt is unsuccessful, we reserve the right to suspend or revoke your subscription until all current and outstanding Fees are paid. If outstanding Fees remain unpaid for 90 days following the suspension date, the Company reserves the right to refer your account to collections. The Purchaser has 30 days to notify the Company of any issues with recurring payments.

You are required to complete all payments for the course and/or subscription period you committed to at purchase. At the end of the subscription period, the subscription service will auto-renew on a monthly, quarterly, or semi-annual basis depending on the offer and its description on the Website. If any payment is returned unpaid or the payment method is rejected during the subscription period, the Company or its service providers reserve the right to collect any applicable fees as permitted by law. If you fail to make any payment on time and fail to correct such missed payment within 3 days, or if you fail to make any payments on time, the Company is permitted to cancel your participation in the program without written notice. Upon cancellation, you agree and promise to pay the Company a cancellation fee as damages equal to (i) the amount of any missed payments, plus (ii) 50% of the remaining amounts due under the Agreement. The cancellation fee is due immediately, and the Company is authorized to use any credit card or bank account on file to collect such fee. The Company will have no further obligations to perform under these Terms following cancellation.

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